Return and Refund Policy

Last updated: September 30, 2025

Thank you for shopping with Sarah’s Busy Bees! We hope you love your purchase. If for any reason you’re not completely satisfied, you may return your item for store credit or an exchange. Please review the details below to understand our return process.

Return Eligibility

• All returns must be postmarked within 30 days of the purchase date.
• Returned items must be new, unused, and in their original packaging, with all tags and labels attached.
• Custom or personalized items are non-returnable unless defective.

How to Start a Return

To initiate a return, please email us at admin@sarahsbusybee.comwith:

• A brief explanation of the issue
• A photo of the item as received
• Your preference for store credit or an exchange

Once approved, we’ll send you a Return Merchandise Authorization (RMA) number and a prepaid USPS shipping label. Please pack the item securely in its original packaging, affix the label, and drop it off at any USPS location. We cover return shipping for approved requests.

Processing Time

After we receive and inspect your return, please allow up to 14 days for processing. You’ll receive an email confirmation once your return or exchange is complete.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at admin@sarahsbusybee.com so we can arrange a refund or replacement.

Shipping & Delivery Policy

Last updated: September 30, 2025

This Shipping & Delivery Policy is part of our Terms & Conditions. Please read it carefully before placing an order: Terms & Conditions

Shipping Options

In-Person Pickup

• Available for all online orders
• Pickup hours: 9:00 AM to 8:00 PM, daily
• Orders will be bagged and labeled for front porch pickup
• Our premises are monitored by 24-hour security cameras for your safety
• Evening pickups are preferred and can be scheduled

Free Shipping

• Offered occasionally as part of special promotions
• Not available for international orders

Standard & Expedited Shipping

• Rates are calculated by weight, size, location, and carrier
• Estimated delivery times: 
  • Standard Shipping: 5–7 business days
  • Fast Shipping: 2–3 business days
• Delivery dates are estimates and not guaranteed

International Shipping

We ship worldwide! Please note:

• Free standard shipping does not apply to international orders
• Additional customs duties or taxes may apply depending on your country
• You are responsible for complying with local laws and covering any extra costs

Delivery Delays

If your order is delayed, we’ll notify you as soon as possible and provide an updated delivery estimate.

Questions

For questions about returns, please review our full Return Policy above or visit: Return Policy

For any other inquiries, contact us at admin@sarahsbusybee.com